ProBuilder OS support
Get the right help without sharing sensitive credentials.
Email info@terrabuildr.com and tell us which ProBuilder OS app or workspace area you need help with. Never send a password, verification code, invitation token, or private client file by email.
Sign-in and account access
If you forgot your password, use the secure password reset page. Invited clients should ask their builder to resend an expired invitation. Invited team members should ask their company owner or administrator to confirm their workspace access.
Client and Pro mobile apps
Include the app name, phone model, operating-system version, and a short description of what happened. Screenshots are helpful only when they contain fictional or non-sensitive information. Do not include customer messages, invoices, addresses, or private files.
Privacy and account deletion
Review the Privacy Notice or use the dedicated account deletion page. Signed-in Client and Pro users can request deletion directly from the account area in the mobile app.
Security concerns
If you believe an account or workspace is being accessed without authorization, email us immediately with “Security concern” in the subject. Do not forward passwords, one-time codes, bearer tokens, or active invitation links.