Request deletion from your ProBuilder OS account.

Request deletion in the app

Client and Pro mobile users can request account deletion while signed in. Open the account or profile area, choose Delete account, review the retention notice, and confirm the request. This authenticated request identifies the exact account and company workspace without requiring you to send credentials by email.

What happens after you confirm

ProBuilder OS records a durable, company-scoped deletion request. For client accounts and non-owner team member accounts, we promptly revoke that account's access. The request does not delete another person's account or erase the company's shared workspace. We then review data connected to the account and delete or de-identify personal account information that is not required to be retained.

The authenticated app flow returns a request reference and we send a confirmation when delivery succeeds. Completion may require manual review, and we do not publish a fixed processing period at this launch stage. We will confirm completion or request additional verification through the email associated with the account.

If the requesting account is the company owner responsible for workspace and billing ownership, the request enters review and access remains active temporarily. We must first confirm that another verified owner has accepted workspace and billing responsibility, or that the workspace and subscription will be closed. This prevents a company and its subscription from being left without an authorized owner.

Information covered by the request

The review covers the account profile, authentication identity, device or session information, and other personal information associated specifically with the requesting account. Deletion or de-identification is completed subject to applicable law and the shared-record limits below.

Shared and legally required records

Construction workspaces contain records shared among contractors, clients, and project teams. ProBuilder OS may retain project, proposal, contract, invoice, payment, financial, change-order, communication, security, tax, and audit records when required by law or reasonably needed for legal obligations, disputes, fraud prevention, or the integrity of the shared company workspace. This can include an exact issued proposal, electronic consent, signature record, acceptance evidence, and signed receipt shared with the contractor and client. Where appropriate, retained records may be de-identified or kept with limited account attribution.

If you cannot sign in

Email info@terrabuildr.com from the address on the account and include "Account deletion request" in the subject. We may ask for information needed to verify the account and protect the workspace before processing the request. Do not email a password or authentication code.

Privacy questions

See the ProBuilder OS Privacy Notice for more information about data use, retention, security, and privacy rights.